Upgrading from corporate loyalty to employee advocacy

employee advocacy

Upgrading from corporate loyalty to employee advocacy In May 2016, Mike Waite, an employee at McDonald’s in Edinburgh UK, was quite frustrated with the society’s misconception about people who took up a job of a worker at a fast food restaurant like that of McDonald’s. Annoyed with the judgemental criticism that looked upon him as […]

Nurture a brand community that builds your brand

Nurture a brand community that builds your brand It was first in 1904, that Harley Davidson started to participate in motorcycle racing and gained leadership in the market through its victories. In 1911, Harley Davidson formed their official racing team. Later, it won several races with riders like Ralph Hepburn, Eddie Brink, Joe Petreli and […]

Why should businesses start targeting customer satisfaction for their growth?

customer satisfaction

Why should businesses start targeting customer satisfaction for their growth? The definition of success was never easy to explain or more so in today’s rapidly progressing business universe. With changing times and dynamics, business growth has different synonyms for different organisations. No matter what the value proposition of a business may be, the end goals […]

Microcopy : Choosing words that convert

Microcopy : Choosing words that convert

Microcopy : Choosing words that convert “Microcopy is word choice. It’s a glimpse of smile or a slip of impatience.” – Seth Godin This sounds to be as precise as stated by Seth Godin. Since how long have we been coming across design and innovation while talking about UX, blindly bypassing microcopy as if it […]

Why is brand story such an important part of branding?

brand story

Why is brand story such an important part of branding? Since generations, stories have stayed with us and travelled in parallel with the evolving human race. There’s no doubt that stories posses an eternal power to influence and inspire. In business, the core objective of all marketing activities circle around the intensity and power of […]

Why Digital Customer Experience should become a key component of your business growth strategy?

digital customer experience

Why Digital Customer Experience should become a key component of your business growth strategy? We are witnessing a profound breakthrough in the digital landscape today. Almost every company is adapting to digital transformation, irrespective of its industry domain. Digitalisation has enabled digital innovation and digital customer experience (DCX) to make delivery of services easy, quick and convenien […]